RETURN POLICY

Last updated October 16, 2019

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for an exchange only . Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at hello@hbl.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

UAE SHOP 24
Attn: Returns
RMA #
UAQ Freezone, 7072, Umm Al Quwain, UAE
Dubai, Umm Al Quwain 7072
United Arab Emirates

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your exchange . Please allow at least seven (7) days from the receipt of your item to process your exchange.

100% Money Back Refund is possible only if the parcel was not opened. If the parcel was opened, it's possible to return 70% money back(logistic services are paid by the client)

EXCEPTIONS

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please Note

‚óŹ Sale items are FINAL SALE and cannot be returned.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
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